Returns
We want you to enjoy your purchases, but it for any reason you are unhappy with your products, please use the following returns processes.
Textiles/Soft Interior Products
If you’re not happy we’re not happy, so if you aren’t satisfied with your goods, the item(s) may be returned to us within 14 days of purchase. Should you wish to return any items please contact us by email at info@myminimonsters.co.uk telling us what you want to return and the reason why and we will issue you a return’s number. This number must be included in the parcel along with details of the products you are returning. Customers have a duty of care for their order during the canellation period. We also ask that returned goods are sent with their original packaging. If products are not returned in this way, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
We are sure you understand, but for reasons of hygiene, we cannot refund or exchange unwrapped mattresses where the pack has been opened.
Any costs associated with returning an item must be paid for by you the customer, unless goods are faulty. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for a refund or exchange if they have been damaged in the washing machine.
We recommend you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge.
Furniture Products
For your convenience and peace of mind, we work with manufacturers who offer delivery and assembly services, which allow you to have your furniture assembled by a trained team in your own home. Once assembled, you will be asked to check and accept your furniture. If your furniture is faulty, we will take it away with us and replace the piece as soon as possible.
Where you are assembling the furniture yourself, please check it in advance, as once you have begun to assemble it you will not be able to return it. You have the right to cancel up to 7 working days starting after delivery. Please return the goods with their original packaging, to ensure the goods are returned to us in perfect condition. We reserve the right to charge a collection fee. Any costs associated with returning an item must be paid for by you the customer, unless goods are faulty.
If delivery of the goods is refused, or if you do not respond to the delivery notification left by the delivery company and the items are returned to My Mini Monsters, you will be charged for the return of the order.
None of the above conditions affect your statutory rights when goods are faulty.
All furniture is supplied with an instruction manual. Please make sure that you read these instructions carefully and keep them safe for future reference, along with your proof of purchase.
Although we try our best, due to differing colour calibrations, we cannot guarantee an exact product colour match to the images displayed on the website. Photographs are for illustrative purposes only.
Delivery
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
In line with the Distance Selling Regulations we will refund your original delivery cost if the goods are cancelled during the 7-day cooling off period. If you are returning your goods because they are damaged we will also refund any carriage charges.
